Our Support Promise
We feel that when a client partners with us, they become a member of our family. Adirondack Solutions prides itself on an impeccable customer service record. Response times and time to resolution are continuously monitored and every client is provided with our world-class customer service.
We strongly recommend using our support site where you may submit help desk tickets and view the status of any support requests you may have. It’s fast, it’s easy, and it’s the best way to get your support issues resolved. Click here to login to our support site.
For more basic questions, you can also contact one of our support specialists by calling our HelpDesk at:
800.372.3165 / Option 2.
Our HelpDesk is available Monday – Friday 8:00am – 8:00pm (Eastern). Special on-call support can be arranged with your account manager during special housing events on your campus such as online room selection.
Clients who host their software in the ASI Datacenter have access to after hours support for urgent issues and outages by contacting one of our support specialists by calling us at 800.372.3165 / Option 4.
ASI Training Central & User Guides
The training materials provided in Training Central include step-by-step instructions for using common components of ASI products which supplement the User Guides and/or Help Topics provided in the “Downloads” section of MyASI. We hope you will use these materials to learn and to teach! Please feel free to adapt these materials to your institution’s processes or even make them part of your staff training!
Click the MyASI Login link at the top of the page and log into your account to access the product user guides and Training Central.
Summit Performance Training Services
Summit Performance is the professional services division of Adirondack Solutions and focuses on assisting both new and long-term clients get the most out of their investment in our solutions. Whether it’s training, organizing or planning, we’ll be there to help you make it to the top of the summit. Click here for more information.
Remote Assist Meeting
Join a remote assist meeting with one of our support staff by clicking here.