Our Support Promise

We feel that when a client partners with us, they become a member of our community. Adirondack Solutions prides itself on an impeccable customer service record. Response times and time to resolution are continuously monitored and every client is provided with our world-class customer service.

Online Support

We strongly recommend using our support site where you may submit help desk tickets and view the status of any support requests you may have. It’s fast, it’s easy, and it’s the best way to get your support issues resolved. Click here to login to our support site.

ASI Training Central & User Guides

The training materials provided in Training Central include step-by-step instructions for using common components of ASI products which supplement the User Guides and/or Help Topics provided in the “Downloads” section of MyASI. We hope you will use these materials to learn and to teach! Please feel free to adapt these materials to your institution’s processes or even make them part of your staff training!

Click the MyASI Login link at the top of the page and log into your account to access the product user guides and Training Central.

Professional Services

Professional Services are available to assist both new and long-term clients to get the most out of their investment in our solutions. Whether it’s training, organizing or planning, we’ll be there to help you make it to the top. Click here for more information.

Contact Us

For support enquiries, contact +1 877 859-6259, option 2

Our HelpDesk is available Monday – Friday 8:00am – 8:00pm (Eastern). Special on-call support can be arranged with your account manager during special housing events on your campus such as online room selection.