Support

World Class Support!
Adirondack Solutions strives to provide the most comprehensive
and expedient support to our
clients and partners.

We are a company based on excellence and integrity and it shines through in the accolades
we receive from our customers.



"You get such amazing customer service. You just don't get that anymore in this industry."
~Sonya Hughes, The Catholic University of America

"Thanks for your promptness. Situations like this, although rare, is always a good reminder why Adirondack is the only choice schools should make."
~Rian Nostrum, North Dakota State University

"I want you to know that the prompt, 1 on 1 service Adirondack provides is nothing short of amazing. [Our last software company] would have never done this!"
~Lisa Virga, Babson College

We provide three levels of technical assistance for our clients.

We strongly recommend using our eSupport site where you can submit helpdesk tickets and view the status of any support requests you may have. Its' fast, it's easy, and its the best way to get your support issues resolved. Click on the Support icon below to login to eSupport.

If you do not know your institution's eSupport login information, please eMail support@adirondacksolutions.com.

Telephone Support:

For more basic questions, you can also contact one of our support specialists by calling our HelpDesk at 908.725.8869 - Option 2.

Our HelpDesk is open Monday - Friday 8:00am - 6:00pm (Eastern). Special on-call support can be arranged with your account manager during special housing events on your campus such as online room selection.

Online Discussion Boards:

You can post questions and comments as well as share best practices with fellow users. All forums are moderated by Adirondack Solutions Technical Support Specialists. You must be logged into MyASI to access the online discussion boards.